“Download failed. Unauthorized” error message

How to resolve the above error message when trying to auto-update the plugin.

What happened?

When trying to auto-update WP Full Stripe you get the following error message:
“An error occurred while updating WP Full Stripe: Download failed. Unauthorized”

Why is it happening?

When you activate the plugin downloaded from Envato, it’s registered on the domain of your website. If you move the plugin to another domain (from staging to live) then the license is not valid anymore, and updates are rejected.

What is the solution?

Please send us a support ticket, and include:

  • URL of your test website
  • URL of your production website

We’ll make the necessary changes in our licensing server, and we’ll notify you when the changes take effect.

Still not finding the solution?

Our support team is happy to help you.

Contact support

Feature requests are always welcome!
We consider each feature request carefully, and examine how it fits the roadmap for the plugin.