Troubleshooting

If something doesn't work as expected then this is the place where you'll find an answer.

Subscribers cannot log in to the "Manage subscriptions" page

They receive the security code in email required to log in to the "Manage subscriptions" page but the login process is stuck at entering an email address.

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“Download failed. Unauthorized” error message

How to resolve the above error message when trying to auto-update the plugin.

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Where are custom fields on the Stripe dashboard?

Custom fields are saved as metadata, let us show where you can find them.

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Error message when trying to use coupon

Somebody tries to redeem a coupon, and the plugin says that the coupon is invalid.

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All subscription plans disappear when going live

Everything is fine in test mode but none of the forms work in live mode.

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WordPress constant NONCE_KEY is too short

Customers get a nonce-related error message when a form is displayed.

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“No such token” error message

Making a payment results in the above error.

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jQuery error when form is displayed

The form doesn't respond or reloads itself, there is no error message displayed.

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TLS 1.0 or TLS 1.1 error message

You cannot use the plugin because a stange error message is displayed when making a payment.

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The customer has not received the payment confirmation email

What to do if you haven't received our welcome emails after purchasing the plugin.

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Cannot redeclare class Stripe\Stripe

When installing WP Full Stripe results in a fatal error this article can help you resolve the issue.

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Stripe account name is not displayed on the checkout page

When the plugin opens a checkout form, the Stripe account name is not displayed in the header.

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Still not finding the solution?

Our support team is happy to help you.

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Feature requests are always welcome!
We consider each feature request carefully, and examine how it fits the roadmap for the plugin.