Troubleshooting

If something doesn't work as expected then this is the place where you'll find an answer.

“Download failed. Unauthorized” error message

How to resolve the above error message when trying to auto-update the plugin.

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All subscription plans disappear when going live

Everything is fine in test mode but none of the forms work in live mode.

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Error message when trying to use coupon

Somebody tries to redeem a coupon, and the plugin says that the coupon is invalid.

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Where are custom fields on the Stripe dashboard?

Custom fields are saved as metadata, let us show where you can find them.

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“No such token” error message

Making a payment results in the above error.

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jQuery error when form is displayed

The form doesn't respond or reloads itself, there is no error message displayed.

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TLS 1.0 or TLS 1.1 error message

You cannot use the plugin because a stange error message is displayed when making a payment.

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The customer has not received the payment confirmation email

What to do if you haven't received our welcome emails after purchasing the plugin.

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Cannot redeclare class Stripe\Stripe

When installing WP Full Stripe results in a fatal error this article can help you resolve the issue.

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Still not finding the solution?

Our support team is happy to help you.

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Feature requests are always welcome!
We consider each feature request carefully, and examine how it fits the roadmap for the plugin.