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All subscription plans disappear when going live

Everything is fine in test mode but none of the forms work in live mode.

What happened?

When switching the plugin to live mode, all subscription plans disappear, and forms don’t work.

Why is it happening?

In Stripe, API modes (test and live) are two different worlds, with different set of objects (like subscriptions plans, coupon codes, etc).

Most probably, you’ve created subscription plans in test mode, but you haven’t created them in live mode as well, or vice versa.

What is the solution?

You can either:

  • Recreate the plans in live mode
    Make sure to use the same plan/price IDs as in test mode, otherwise your forms won’t find them.
  • Copy the plans to live mode

If you choose to copy plans to live mode, then:

  1. Go to the Products page on the Stripe Dashboard.
  2. Select the plan you’d like to copy.
  3. Press the “Copy to live mode” button, see screenshot: Copy to live mode - Stripe dashboard
Still not finding the solution?

Our support team is happy to help you.

Contact support

Feature requests are always welcome!
We consider each feature request carefully, and examine how it fits the roadmap for the plugin.