Troubleshooting

They receive the security code in email required to log in to the "Manage subscriptions" page but the login process is stuck at entering an email address.

How to resolve the above error message when trying to auto-update the plugin.

Custom fields are saved as metadata, let us show you where you can find them.

Somebody tries to redeem a coupon, and the plugin says that the coupon is invalid.

Everything is fine in test mode but none of the forms work in live mode.

Customers get a nonce-related error message when a form is displayed.

Making a payment results in the above error.

The form doesn't respond or reloads itself, there is no error message displayed.

You cannot use the plugin because a stange error message is displayed when making a payment.

When installing WP Full Stripe results in a fatal error this article can help you resolve the issue.

What to do if you haven't received our welcome emails after purchasing the plugin.

When the plugin opens a checkout form, the Stripe account name is not displayed in the header.

Learn when environments won’t get counted toward the license’s maximum allowed sites.